Ticket Management System

We solve issues during your touristic experience in a swift and efficient manner.


Having trouble? Create a ticket and our team will assist you as soon as possible.

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Soporte Tickets

Issue Categories

Accidents

Accidents reported during touristic service

Report issue
Itinerary changes

Travel itinerary change requests

Report issue
Lost baggage

Incidences arisen from lost or damaged baggage

Report issue
Reservation issues

Issues with lodging or transportation reservations

Report issue
Flight delays

Problems related with flight delays

Report issue
Theft

Thefts reported during touristic service

Report issue

How does it work?

1. Register

Create an account in our platform in order to harness all of the system's features.

2. Create your ticket

Describe the issue experienced during touristic service in detail.

3. Follow-up and resolution

Receive regular updates about your ticket's status and communicate with our suppor team.

25

Tickets processed

6

Tickets solved

59

Avg resolution time (hours)

Frequently asked Questions

Sí, excepto animales.

Sí, efectivamente, según la ley XX-YYY

En los monitores alrededor de las puertas de embarque. También se puede consultar en el centro de atención de arribos y salidas. Tito